Delivery & Returns
Pure Girl Organics will deliver to any address in mainland UK and EU destinations.
Standard UK mainland Delivery Charge - £3.95
FREE shipping on UK orders over £40
Next Day Recorded Delivery/Signed For - £6.95. (On request only)
EU Delivery Charges have changed - Up to 2kgs £9.95. Orders above 2kgs will incur additional charges.
Deliveries to the Republic of Ireland, Jersey, Guernsey and Scottish Islands may incur a surcharge. Please contact us to request a separate delivery charge for these areas.
For Shipping rates to destinations outside the EU or if your order exceeds 2Kgs please contact us:
Vial email @ info@pure-girl.co.uk
Phone: 01737 355 828
DELIVERY
Please allow 5 to 7 working days from date of your order for all Standard UK mainland deliveries.
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All deliveries outside UK mainland and EU Countries will need to be quoted for separately. Please contact us at info@pure-girl.co.uk for more details.
RETURNS
If there is a fault with your product you may return it to us within 7 days for a replacement or refund. This does not apply to damage caused by accident, neglect or misuse.
We cannot accept any responsibility for loss or damage to goods returned via mail and we strongly recommend that all returns are sent by Recorded Delivery. We do not accept any liability for return postage on refunds.
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PLEASE NOTE
- For Hygiene reasons, refunds cannot be made on products that have been opened and used. Please therefore make sure that the item you have received is the item you ordered prior to opening and using it. Returns should be made within 7 days and in original, undamaged packaging.
- We will refund the price of the item to the purchaser, or exchange the product if an exchange has been requested, once it is received by us. Any mistakes made by us will be rectified as soon as possible.
- If you have ordered the wrong item by mistake, an additonal postage fee will be charged to send out the correct item once the original item has been recieved. None of the above conditions affect your statutory rights when goods are faulty, or not as described.
- Pure Girl Organics cannot take responsibility for any items that are returned for exchange in a damaged or used condition. Any products returned to us must be in a fully resaleable condition. We reserve the right to refuse a refund on the item, or deduct up to 50% of the original selling price from the refund amount for unsaleable items.
- In the highly unlikely even that you should react to any of our products, please contact us immediately.
If you have any questions about using our online shop please contact us by Email info@pure-girl.co.uk or call us on +44 (01737 355 828)
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CANCELLATION OF ORDERS:
Any orders that have been processed will incur a nominal charge of £2.50.